With technology is being embraced in all aspects of our lives, its influence is expanding. Organizations want to fully take advantage of this growth, leading many to go through a total digital transformation in order to accelerate processes, develop innovations, and embrace opportunities.Quality assurance has an integral role in the journey of digital transformation. Implementing quality checkpoints along the path assures the desired business outcomes, as well as end-user satisfaction—the ultimate objective.
A complete digital transformation affects business processes at every level. Quality assurance efforts strengthen the product at each transition throughout the development lifecycle and mitigate challenges posed by new technology. QA is in the best supporting role in any organization’s digital initiative to safeguard performance and security.Luckily, enterprises advancing in the direction of expanded digitalization already recognize the associated risks and see the big picture of quality challenges. Therefore, many of them do not hesitate to expand their quality measures and spend a larger chunk of their IT budget on QA alone.Good quality assurance measures meet the three major objectives of a company’s digital transformation: protecting the corporate image, increasing quality awareness, and ensuring end-user satisfaction. Let’s break down these critical aspects.QA efforts measure end-user experiences across multiple digital platforms. This improves accessibility, reduces response time, and increases the consistency of brand. A good QA program can address the challenges for testing customer experience in multi-channel solutions: