Usability Testing

Iterative & Methodical Usability Testing

Usability Testing is the most efficient and informative method to identify problems and gather insight regarding how to fix functional and non-functional problems within an application. During a usability test, users perform tasks and interact with the client’s product in a controlled environment. Testers observe users interacting with the product in real-time and gather rich feedback and data as a result.

ImpactQA performs detailed usability analysis that directly translates into actionable design improvements. Understanding the flaws of your software or website and acting upon them prior to live release is a key factor to ensuring customer satisfaction and ultimately, the overall success of a project.

Flexible Involvement Periods:
  • Initial Phase
  • Active Application Development Phase
  • Pre-Release
  • Acceptance Phase
  • Support Phase

ImpactQA’s team of usability testers have extensive experience in assessing usability and design factors such as ease-of-navigation, error control, consistency, feedback, performance, visual clarity, accessibility and transactions.

  • User Journey and Feature Mapping
  • Information Architecture Analysis
  • Page Elements Inspection
  • Functional Consistency Review
  • Business Scenario and Use Case Elaboration

ImpactQA’s team will check the application against all available business scenarios and use cases that simulate real-life user behavior and interaction. By analyzing, identifying and benchmarking weak spots in core features of an application, and suggesting opportunities for improvement, our team consistently delivers a pervasive view of a product’s operability. Have hover states on your website that is accessed by touch devices? Using Javascript components with a user-base that is disabled? We know the in-and-outs of ensuring your users aren’t impeded by your application

ImpactQA Usability Testing Checkpoints:

Ensure intuitive navigation structure and layout of components, search functions, and calls-to-action. Optimize ease-of-comprehension of content and information through graceful degradation.


Assess information presentation, visual readability, and full functionality of page layout as well as compliance of terminology. Analyze general usage conventions for content, images, and media. Examine adequate response time of generally used functions.

and Interactions

Verify usage, workflow logic, effectiveness of application usage. Eliminate redundant operations. Provide intuitive application operability checking, process continuity, error tolerance assessments and system feedback availability.

An iterative process continues throughout the lifecycle of an application. In what’s arguably the largest test of them all, usability testing needs to be consistently conducted to ensure that your system is being used to its fullest utility.